Chris Murrile.

Core IT support skills for setting up, maintaining, and troubleshooting everyday business technology.

• Hardware & devices: Configure and troubleshoot computers, mobile devices, and peripherals.
• Operating systems: Install, configure, and support operating systems, including Windows, macOS, and Linux fundamentals.
• Problem solving: Diagnose hardware, software, and basic connectivity issues using a structured troubleshooting process.
• Secure user support: Apply malware prevention, data backup and recovery, and safe support practices.

Networking fundamentals for keeping wired and wireless systems connected, reliable, and secure.

• Network fundamentals: Understand IP addressing, network protocols, DNS, and DHCP.
• Network configuration: Set up and maintain routing, switching, and wireless connectivity.
• Troubleshooting & monitoring: Identify connection problems, investigate performance issues, and monitor network health.
• Network protection: Apply secure configurations, network segmentation, and VPN concepts to reduce exposure.

Foundational cybersecurity skills for protecting systems, recognizing threats, and supporting security operations.

• Threats & vulnerabilities: Recognize common attacks, identify weaknesses, and select appropriate security controls.
• Identity & access: Apply authentication, authorization, and least-privilege principles to control access.
• Security operations: Understand security monitoring, incident response, and recovery procedures.
• Risk & data protection: Support risk assessment, security policies, encryption, and protection of sensitive information.

Service-management practices for aligning IT support with business needs and improving the user experience.

• Service value: Understand how people, technology, partners, and processes work together to deliver useful IT services.
• Incident & problem management: Help restore interrupted services and address the causes of recurring issues.
• Change & service requests: Use structured practices to handle requests and plan changes with less disruption.
• Continual improvement: Use feedback, service-level expectations, and performance measures to improve service quality.

Microsoft security training focused on threat detection, incident investigation, and coordinated response.

• Threat detection: Recognize suspicious activity and understand how security signals help surface potential threats.
• Incident investigation: Review alerts and connect evidence to understand a security incident and its impact.
• Microsoft security tools: Understand how tools such as Microsoft Defender and Microsoft Sentinel support detection and response.
• Coordinated protection: Explore ways to protect identities, endpoints, applications, data, and infrastructure.